Training, service and support
Operaters & training
Our operators
Safeway has a large pool of qualified operators available to be deployed worldwide. The operators have successfully completed the in-house training and each operator is examined by an independent 3rd party.
Independent certification
The training is developed in close corporation with independent certification company STC KNRM. The examiners are independent and follow preset programs.
Training
Part of the training is performed in Dordrecht and the examination and certification on STC-KNRM premises. The training is a combination of learning modules with exams on each module. At the end of the training the Operator is able to work as a professional Safeway compensated gangway operator. The Operator is able to give instructions to transferees and the Banksman. The Operator understands the behavior of the Safeway and is able to act correct in emergency situations.
Life cycle approach
Operator training modules
STC KNRM
Safeway introduction
A routine day for an Operator will be explained including Toolbox, preparation and aftercare, safety inductions, instructions to client personnel. Perform maintenance tasks. The basics of the electronical system will be explained.
STC KNRM
Safeway operations manual
The instructor will explain how to communicate on board. The communication we focus on will be between the Banksman and Operator, DPO and the bridge. This subject will be closed with a practical test with a communication expert.
STC KNRM
Communication offshore & VHF
The instructor will explain how to communicate on board. The communication we focus on will be between the Banksman and Operator, DPO and the bridge. This subject will be closed with a practical test with a communication expert.
INTERNATIONAL CERTIFIED BODY
Safeway VR & emergency training
During the exam the student need to accumulate at least 121.5 points to receive Operator status. The VR training provide knowledge about the system and the understanding of the point of view of the Operator. During the VR experience he will get known with the emergency procedures.
INTERNATIONAL CERTIFIED BODY
Offshore training
Basic training like,Bosiet, Medical , EBS, HUET are required. For special projects thetraining can be extended with GWO training.
SAFEWAY
Safeway electronics training
The basics of the electronical system will be explained. After this training the Operator owns basic knowledge for small electronical failures and knowledge how to communicate with electrical specialist or service engineer.
SAFEWAY
Safeway hydraulic training
The basics of the hydraulic system will be explained. After this training the Operator owns basic knowledge for small hydraulic failures and knowledge how to communicate with hydraulics specialist or service engineer.
Installation Support
Gangway installation
With world-wide coverage Safeway can provide additional support with the installation and removal of gangways on location. We aim to provide hassle free W2W services for client’s non-core business.
Modifications and maintenance
Safeway has qualified service personnel available to respond to ad-hoc service requests. A “24/7” central helpdesk is available for supporting on-board maintenance tasks. Through local service centers, technicians and/or parts can be sent to local ports in support of more complex maintenance & repair tasks.
Maintenance according to 3-tier system
Service Level Agreement
Worldwide service.
24/7 support.
With world-wide gangway operations, Safeway is familiar with servicing units abroad.
The world-wide coverage of Safeway leads to having efficient logistic organisation and qualified service personnel available to respond to ad hoc service requests. A “24/7” central help desk is available for supporting on-board maintenance tasks. Through local service centers, technicians and/or parts can be sent to local ports in support of more complex maintenance & repair tasks.
Critical parts
With smart logistic systems (stock keeping & transport solutions), Safeway is able to ship critical parts to any world-wide location within 24 hours, minimising any potential down time of a gangway system.
3-Tier maintenance
Safeway has qualified service personnel available to respond to ad-hoc service requests. A “24/7” central helpdesk is available for supporting on-board maintenance tasks. Through local service centers, technicians and/or parts can be sent to local ports in support of more complex maintenance & repair tasks.
Asset management
The Safeway maintenance program is customised for the vessel, area of location and utilisation. The program offers Safeway clients to meet their asset performance goals against the lowest possible cost. The asset performance goals are the starting point for our customised program and will be established with the customer.